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Connex One Speech Analytics

Improve quality control and increase customer satisfaction across multiple interfaces with AI Speech Analysis.
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Speech Analytics

Analyse all your voice interactions to detect customer and agent emotions, identifying everything from upsell opportunities to positive/negative customer sentiment.

Connex One Contact Centre
Automated Transcription Services

Save your business time and money with automated transcription for all your calls.

Full Keyboard Analysis

Increase opportunities to up-sell by targeting how keywords are used.

Automated Customer Satisfaction Surveys

Truly understand how your customers feel about your business with IVR surveys.

Automated Customer Preference Review

Review and implement customer preferences such as time to contact.

Best Time to Call/Interact

Give your sales team the best time to call and interact with customers and improve overall conversion rates.

Optimal Method of Contact

Contact your customers through their preferred method of contact with intelligent machine learning.

Speech Analytics

Revolutionise the way you interact with your customers through speech analytics.

Technology built for your business


We recently moved our NGN Platform into the control of UK IT Networks, this has been a great move for our company. Not only has this saved us money on our existing setup but will continue to save us money as we move forward with them.

As a busy office products company who takes over 100 telephone orders per day UK IT Networks are a vital supplier. Their pricing is very competitive but much more important to us is the level of customer services that they provide, world-class, fast efficient and friendly.

We have formed strong professional relationships with UK IT Networks and, in an age where call centres prevail, it is refreshing to know who you are talking to and with a company who truly understands your organisation and its particular challenges.

Partnering with UK IT Networks has meant that communications between our sites are now seamless and most importantly, their expert account management team are on hand anytime we need them to help us make the most out of the hosted phone system they have supplied us with.

Since using UK IT Networks we have seen a huge difference in the levels of efficiency within our internal operations causing us to see a higher level of performance all round. We are incredibly pleased with the service we get and I would definitely recommend them.

Our Partners

Working with proven UK partners to deliver world class services.

Our Values

Approachable | Dedicated | Accountable | Professional | Trustworthy

UK IT Networks
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